Returns
Our Returns Policy
Standard Return Period: If you’re looking to return your item, we’re happy to either exchange or refund your order if returned within 30 days. Please note this excludes earrings, personalised and engraved pieces.
Warranty: All our jewellery also comes with a 2 year warranty, in which we are happy to exchange items with manufacturing faults free of charge.
Personalised items - Please note, personalised and engraved items are not elligible for return.
How To Return Items
All items must be returned unworn, in their original packaging and with proof of purchase. Please fill out the returns section on the order slip that came with your order. If you no longer have your original order slip, please download our returns form here.
Don't have a printer? Do not fear! Just simply ensure all the below details are included in the parcel you are sending back to ensure we process your return as quick and smoothly as possible.
* We cannot accept earrings back due to hygiene reasons.
*Orders returned without an order slip or returns cover note will take longer to process and in some circumstances will not be processed at all. Please do not send back your item without any information, even if you’ve received a free returns postage label.
Starting Your Return
Starting Your UK Return
All UK purchases have free tracked returns, please follow the below instructions:
- Fill out the returns section on the order slip that came with your parcel or provide a full returns cover note.
- Here you can generate your own QR Code that can be taken to the Post Office to be scanned. You'll be prompted to fill in some order and contact details, and then once completed you will receive an email from Royal Mail. This can take 5-10 minutes to come through and may also be sent to your junk folder, so please do check there also!
- If you have any issues, please do not hesitate to email info@daisyjewellery.com quoting your order number and we will email you a free returns postage label with further instructions to complete your return.
Starting Your International Return
All International returns can be sent back within 30 days of your order arriving with you. Unfortunately the delivery is not currently free of charge, but we are working on it. Please follow the below instructions:
- Fill out the returns section on the order slip that came with your parcel or provide a full returns cover note.
- Send your parcel back to our returns address using a tracked postal service.
If you would like any advice for the best way to send back your International order, please email info@daisyjewellery.com.
Returns Address
Daisy London Returns
Floor 2
54 Hatton Garden
London
United Kingdom
EC1N 8HN
Exchanging Your Item
If you require a different size or would like to exchange what you’ve bought for another piece, we are happy to offer exchanges within 30 days of purchase. To proceed with an exchange, simply follow the below instructions:
- Fill out the returns section on the order slip that came with your parcel, specify you would like an exchange, and state which item you would like to swap for.
- If the new item is more expensive, you will receive an email notifying you to make the additional payment.
- If the item you choose is lower in price, we will refund the difference to your original payment method.
Faulty Item Received
Hassle Free Returns
If you believe that the product you received is faulty (within two years of purchase) and you are considering an exchange, please get in touch with our dedicated Customer Service Team who would be happy to sort a replacement out.
If you are considering returning a faulty piece for a refund, we kindly request you to get in touch. Our team is available to provide you with the necessary guidance and support to ensure a smooth and hassle-free return process.
Instead of a traditional refund, we are pleased to offer you a store credit worth approximately 20% more than the value of the returned product. This store credit can be used towards any future purchases with us and will remain valid for a year.
Please provide your order number, email address linked to your Daisy account and a detailed description of the issue along with a picture.
Sale & Promotional Returns
- We understand that you may have purchased an item recently that has now been reduced in price, unfortunately this is just a case of bad timing. Every sale must have a start date right? So sadly we cannot refund the difference in price if this occurs, we hope you understand.
- Daisy may run promotions from time to time so, if you received a complimentary gift with your purchase then you must return the item as well as the complimentary gift in order to receive a full refund. If you are exchanging your item please hold onto your complimentary gift and we will swap the purchased item.
Items Bought From A Retailer
If you bought your item in store, and not on our website then please get in touch with us before sending it back. Usually we would request for you to deal directly with the retailer however, please contact info@daisyjewellery.com if you have any further issues. We won’t be able to process a refund for you, but we can help you with an exchange.
Need Help?
Have you got a query about our jewellery? We’ll be here via email, phone & live chat Monday to Friday, 9am—5.30pm (GMT)